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Information |
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Products: 35
Categories: 7
Hits 872,987
Prices: Singapore Dollars
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Refund Policy |
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Refund Policy
Refunds will be given at the discretion of the company management. For hygiene reason, we regret that all items will not be exchanged or returned except for defective vibrator. Please select these items with care. Upon arrival from our suppliers, all our items go through stringent quality checks. Our items go through another round of inspection before leaving our warehouse for shipment.
Defective Returns:
If your vibrator is not functioning properly, please email our Customer Support Department at support@sexytoy.com.sg as soon as possible (not later than 7 days from date of purchase).
All vibrators sold on Adult Novelty Shop are guaranteed against defects for 7 days from the date of the purchase, subject to the following conditions.
1) Shipping charges are not refundable.
2) We do not pay for postage on returns.
3) International customers are responsible for duty taxes and shipping if order is refused.
4) Defective vibrator cannot be accepted for a return if it has been used.
5) Non-defective vibrator may not be returned or exchanged for any reason.
6) Defective vibrator can only be replaced with another of the same product and colour subject to in-stock availability, no substitutions will be made and no refunds will be issued.
If any vibrator is returned and our inspectors deem that it has been used, it will be returned to you at your expense. We stress that you should inspect any vibrator thoroughly upon receipt.
Replacement:
Replacement vibrator will leave our warehouse only after the defective vibrator is received and inspected by our Returns Department. All products returned to us must be accompanied by a valid Return Authorisation (RA) number issued by us within 7 days from date of purchase. After 7 days from date of purchase, we can no longer issue an RA. RA's expire in 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorised returns will be refused.
Order cancellation before shipment
For orders cancelled before shipment, there will be a $10 administrative charge on top of the charges from our Payment Gateway. Alternatively, we will send you a gift voucher for the full amount for your future purchases. The gift voucher is valid for a year. | |
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